1. Overview & Commercial Philosophy
At Hillasian Tech Solutions, we pride ourselves on exceptional engineering rigor, transparent project tracking, and mutual commercial respect. Because our services involve dedicated senior engineering talent, custom architectural research, and allocated computing infrastructure, this Refund & Cancellation Policy outlines the financial terms applicable to all engagements.
2. Custom Software Engineering & Milestone Projects
A. Project Discovery Phase
Initial architectural discovery and feasibility sprints require upfront resource allocation. Discovery fees are non-refundable once the discovery sprint kickoff meeting has occurred and initial architectural blueprints or wireframes have been drafted.
B. Milestone-Based Development (Fixed-Price SOW)
- Projects are structured into transparent, agreed-upon milestones (e.g. Architecture & UI Prototype, Core Engine Alpha, Integration Beta, Production Deployment).
- Payments are tied directly to milestone deliverables. Once a milestone is reviewed, approved, and accepted by the Client, the payment for that milestone is final and non-refundable.
- If a project is cancelled by the Client prior to the completion of an in-progress milestone, the Client is billed exclusively for the pro-rata portion of work completed and hours logged up to the official cancellation notice date. Any unearned balance of upfront milestone deposits will be promptly refunded within fourteen (14) business days.
3. Dedicated Engineering Pods & Retainers
For clients utilizing dedicated engineering squads, AI researchers, or ongoing DevOps retainers:
- Retainers are billed monthly in advance to reserve dedicated senior engineering capacity.
- Cancellation Notice: Retainer agreements may be cancelled at any time with thirty (30) days written notice sent to
contact@hillasian.com. - Fees for the ongoing active billing month are non-refundable, as engineering capacity is committed and reserved exclusively for your account.
4. SaaS Product Subscriptions
For clients utilizing Hillasian proprietary SaaS platforms (Interviewly):
A. Monthly Subscriptions
Monthly subscription plans can be cancelled at any time through your account portal or by emailing contact@hillasian.com. Cancellation takes effect at the conclusion of the current monthly billing cycle. No partial refunds are issued for unused days in a monthly cycle.
B. Annual Subscriptions
We offer a 14-day money-back guarantee on first-time annual SaaS plans. If you are not satisfied with the platform capabilities within the first fourteen (14) days of initiating an annual license, contact contact@hillasian.com for a 100% full refund. Beyond fourteen days, annual plans are non-refundable, though service remains active until the end of the paid term.
5. Refund Processing Timeline
All approved refunds are remitted using the original payment method:
- Domestic Transactions (India - INR): Credited via NEFT/RTGS or original gateway within 5 to 7 business days.
- International Transactions (Foreign Currency): Credited via international wire transfer or card merchant processor within 7 to 14 business days, depending on intermediary banking networks.
6. Contact & Inquiries
For billing questions, milestone reconciliations, or cancellation notices:
- Email:
contact@hillasian.com - Subject Line: Billing / Cancellation Request - [Your Company or Project Name]
- Operational Model: 100% Remote Distributed Operations across Chandigarh, Noida, Bengaluru, and Manali.